B2B Collections Portal

FAQs

Have some questions before you get started? Here are some of those we often hear, but if you have anything else to ask please don't hesitate to get in touch here

How can I get started?

Getting started couldn't be easier. Just click here and provide us a few details about you, your customer and the outstanding invoice, then we'll get to work.

Which countries do you collect in, and which currencies can you handle?

We have offices located in the USA, Canada and UK, and are able to collect in USD, CAD and GBP

Can you collect multiple invoices, for multiple customers?

Yes, our online facility is built with you in mind. You can enter each debt manually, or upload everything in one batch, our clever tools will fill out everything for you

Can you collect cross border payments?

Yes, we have offices located in the USA, Canada and the UK and are able to collect between each region.

If I refer my customers to a debt collection agency, could this damage the relationship with my customer?

It might feel like refering your customer to a debt collection is a negative gesture towards your relationship, but in fact you are simply excercising your right to be paid for your services, which is a positive thing, and could help towards resetting the relationship with your customer by re-asserting your value.

How long should I wait before I send you my outstanding invoices?

You can use a collection agency any time after the original invoice date. The chances of recovery vary as time passes and may require different aproaches depending on how many days overdue your account is. Typically, we recommend you submit your case 60 days past due.

I have sent you details of my outstanding invoices. What Happens Next?

  Your accounts will be loaded to our collections platform
  Our experienced team will get to work contacting your customers by phone, letter and email
  We will send you a weekly report detailing all accounts sent to us for collection with a status update
  We start collecting the overdue debts
  Any monies we collect on your accounts will be sent to you on a weekly basis, minus our collections fees

Need Assistance?

Call us now on 833-484-4950.
You can also speak email or send an online enquiry
Get In Touch